NPS Dashboard
Dashboard to track NPS Surveys
By
AnyDB
The NPS Dashboard template in AnyDB provides a dynamic summary of Net Promoter Score (NPS) survey results. It is designed to give product, marketing, and customer success teams a fast, visual way to understand customer sentiment by categorizing feedback into promoters, passives, and detractors, and calculating the NPS score.
Suitable for
Description
This template summarizes NPS form submissions and displays key metrics in a dashboard format. It visually distinguishes promoters, passives, and detractors using color-coded tiles. A dynamically calculated badge highlights the NPS score as a percentage, with formatting that changes based on performance thresholds (e.g., red for low scores, green for high).
The dashboard includes a usage guide and is optimized for integration with NPS forms submitted through AnyDB. Cells are locked for consistency, and text formatting improves readability. It pulls live data from linked survey responses to calculate the total number of surveys and categorize respondents based on their scores.
Key Data Stored
- Total Surveys – Count of all submitted NPS survey responses
- Promoters – Number of responses with scores greater than 8
- Passives – Responses with scores between 6 and 8
- Detractors – Responses with scores below 7
- NPS Score – Calculated as (Promoters - Detractors) / Total Responses
- Topic Label – Displays the product or business unit being measured
- Usage Instructions – Embedded guidance on how to link survey data
- Color-Coded Summary Boxes – Visual status cues for each response category
- Dynamic Badge – Displays NPS score with automatic color changes based on value
Business Use Cases
- Customer Feedback Monitoring – Continuously track satisfaction and loyalty metrics
- Product Experience Assessment – Use survey data to refine features or onboarding flows
- Executive Reporting – Share real-time sentiment metrics with leadership
- Support Performance Reviews – Identify shifts in sentiment based on support experience
- Campaign Impact Tracking – Evaluate the effect of marketing or product changes on customer sentiment
Why This Template is Powerful
- Real-Time Sentiment Summary – Instantly shows how customers feel across multiple NPS segments
- Auto-Formatted Visuals – Colors and large fonts make performance clear at a glance
- Integrated with Forms – Designed to automatically pull from AnyDB NPS surveys
- Locked and Guided Format – Ensures clarity and usability while preventing accidental changes
- Shareable and Scalable – Perfect for dashboards, QBRs, or internal team reviews
This NPS Dashboard template turns raw customer feedback into a clear, actionable, and beautiful snapshot of sentiment—helping teams track performance and take customer experience to the next level.